Help & FAQ

I need help with...

Committee settings

  • How can I change a committee name?
  • What are Terms of Reference?
  • What privacy settings are available?
  • What is an agenda template?

Dashboard and overview

  • What is a dashboard?
  • What items are listed on the dashboard and overview and how are they sorted?
  • Can I see more than 3 items on the dashboard?

Meetings, agendas, etc.

  • How do I delete a meeting?
  • I can't enter the minutes of the meeting!
  • How do I change the meeting date once I have created the agenda?

Tasks & action items

  • What is a committee task?
  • How do I delete a task?
  • Can I create a task for someone else?

Messages

  • What are messages? How can we use them?
  • What is the difference between messages and comments?
  • Can I still modify a message after I sent it?

Comments & notes

  • What are messages? How can we use them?
  • Can I still modify a comment after I post it?
  • How do I delete a comment?
  • Can anyone view my notes?

Documents & file storage

  • I can no longer upload new files to my committee. What is wrong?
  • How much storage space do I have?
  • Can I store different versions of the same document?

Members & contacts

  • How do I add or delete a committee member?
  • What is the difference between a member and a contact?
  • What is a committee admin?
  • What happens when I delete a member?

Login & sign up

  • What is Two-Step Verification?
  • How does Two-Step Verification work?
  • How to log in with Google or Facebook?

Ad hoc meetings

  • What is 'Ad hoc meetings'?
  • Can meeting participants see the online agenda and minutes?
  • I can't attach documents to my ad hoc meetings!

Events

  • What are events?
  • Can events span multiple days?
  • Can I share a committee event?

Announcements

  • What are announcements?
  • For how long are announcements visible?
  • I closed an announcement, Can I still see it?

Quick polls

  • What are quick polls?
  • Can people vote multiple times?
  • Can I see who voted?
  • Can members view the results?

When-to-meet

  • What is a when-to-meet?
  • Do I get notified when people have voted
  • Can people change their availability?

Subscriptions & billing

  • Can I use mycommittee for free?
  • Is there a trial period?
  • I don't have a credit card. Can I still upgrade?
  • How does the billing work?

Organizations

  • How can I change the name of my organization?
  • How can I change the main contact?
  • What can an admin user do?
  • Can I customize the logo

Security

  • Is mycommittee safe to use?
  • How does mycommittee keeps on top of security?
  • Is our data safe and secure?

Miscellaneous

  • Can we run mycommittee on our own servers?
  • Does mycommittee provides phone support?
  • I never receive notification emails from mycommittee!

Best practice Tips

mycommittee was designed with best practice in mind and you will find many tips an tricks when you visit other mycommittee content.

Click here for tips on using mycommittee

Didn't find what you're looking for?

Contact our support team here



Follow us


Facebook Twitter LinkedIn