Good policies

1. Are written in clear, concise and simple language
2. Address what is the rule rather than how to implement the rule
3. Are readily available and their authority is clear
4. Experts identified in each document are readily available to interpret policies and to resolve problems
5. Represent a consistent and logical framework for action

Good procedures

1. Are tied to policies
2. Are developed with the customer/user in mind
3. Provide a sense of ownership among procedure users and for this reason, it helps to involve users in their development
4. Are understandable and are written so that what needs to be done can be easily followed by all users
5. Should offer the user option when feasible

Writing style for policies & procedures

1. Concise, minimum of verbiage
2. Factual - double check accuracy
3. Don't include information that may be quickly outdated (e.g. names)
4. If you use acronyms, spell it out the the first time your use it
5. Not too technical - simple enough to be understood by a new employee